Support
Frequently Asked Questions
Find answers to common questions about our AI-powered hair transplant simulation service.
General Questions
What is HairSimulate?
HairSimulate is an AI-powered platform that allows you to visualize potential hair transplant results before undergoing a procedure. Upload a photo and our advanced AI technology generates a realistic simulation of how you might look after a hair transplant.
Is HairSimulate free to use?
Yes! You can try HairSimulate for free as a guest. Guest users receive lower resolution results (512px) with watermarks and a 2-minute wait time. For instant, high-definition (1024px) results without watermarks, you can sign up and verify your phone number to receive 3 free credits.
Do I need to create an account?
No, you can use HairSimulate without creating an account. However, creating a free account and verifying your phone number gives you access to instant HD results, no watermarks, and the ability to save and manage your simulations.
Is this a medical service?
No, HairSimulate is a visualization tool only. Our AI-generated simulations are for informational and visualization purposes and do not constitute medical advice, diagnosis, or treatment. Always consult with a qualified medical professional before making decisions about hair restoration procedures.
How It Works
How does the simulation process work?
1. Upload a clear, front-facing photo of yourself2. Our AI analyzes your facial features and hair patterns3. Customize your desired hairline and density (optional)4. Receive a realistic before-and-after simulation in 60 seconds or less
What type of photo should I upload?
For best results, upload a clear, front-facing photo with good lighting. The photo should show your face and current hairline clearly. Avoid photos with hats, sunglasses, or other obstructions. Natural lighting works best.
How long does it take to generate a simulation?
For verified members, simulations are generated instantly (under 60 seconds). Guest users will experience a 2-minute wait time before receiving their results.
Can I customize the hairline design?
Yes! After uploading your photo, you can customize your desired hairline shape, density, and style using our interactive design tools. This allows you to see different options before making a decision.
Pricing & Credits
How much does HairSimulate cost?
HairSimulate is free to try! Guest users can create simulations with lower quality results. Verified members receive 3 free credits upon signup and phone verification.
What's the difference between guest and verified member results?
Guest Mode:• 2-minute wait time• 512px resolution• Large watermark overlay• Limited to 1 simulation per sessionVerified Member:• Instant generation (under 60 seconds)• 1024px HD resolution• Subtle trademark watermark (bottom-right corner)• Save and download simulations• Access to simulation history• 3 free credits upon signup
How do I get free credits?
Sign up for a free account and verify your phone number. You'll receive 3 free credits immediately, which you can use to create high-definition (1024px) simulations. All simulations include a subtle trademark watermark for brand protection.
Do all results have watermarks?
Yes, all simulation results include watermarks for brand protection. Guest users receive a large watermark overlay on 512px results. Verified members receive high-definition (1024px) results with a subtle trademark watermark in the bottom-right corner. This helps protect our intellectual property while still providing you with professional-quality results.
Do credits expire?
Credits do not expire. Once you have credits in your account, you can use them at any time to create new simulations.
Results & Accuracy
How accurate are the simulations?
Our AI technology is trained on thousands of real hair transplant results and uses advanced computer vision to create realistic simulations. While we aim for high accuracy, results are AI-generated visualizations and may not reflect actual surgical outcomes. Individual results may vary.
Can I download my results?
Yes! Verified members can download their HD (1024px) results. All downloaded images include a subtle trademark watermark in the bottom-right corner for brand protection. Guest users can view but not download results. To download, simply click the download button on your simulation result page.
Can I share my simulation results?
Yes, you can share your simulation results. Verified members can share high-quality HD images. All shared images include a subtle trademark watermark. Guest results include a larger watermark overlay and are view-only.
Will my actual hair transplant look exactly like the simulation?
The simulations are AI-generated visualizations designed to help you understand potential outcomes. Actual surgical results will depend on many factors including your surgeon's skill, your hair characteristics, healing process, and individual variations. Always consult with qualified medical professionals for realistic expectations.
Privacy & Security
Is my photo data secure?
Yes, we take your privacy seriously. All photos are encrypted in transit and at rest. We use industry-standard security measures to protect your data. You can read more in our Privacy Policy.
What happens to my photos?
Your photos are used solely to generate simulations. We do not share your photos with third parties for identification purposes. With your consent, anonymized versions may be used for service improvement. You can request deletion of your data at any time.
Can I delete my account and data?
Yes, you can request account deletion at any time. We will delete your account and associated data within 30 days of your request, except where we are legally required to retain certain information.
Do you sell my personal information?
No, we do not sell your personal information. We only use your data to provide the simulation service and improve our platform. See our Privacy Policy for complete details.
Technical Support
What browsers are supported?
HairSimulate works on all modern browsers including Chrome, Firefox, Safari, and Edge. For best results, we recommend using the latest version of your browser.
Can I use HairSimulate on mobile?
Yes! HairSimulate is fully responsive and works on mobile devices. You can upload photos directly from your phone's camera or gallery.
What image formats are supported?
We support common image formats including JPG, JPEG, and PNG. For best results, use high-quality images with good resolution.
I'm experiencing technical issues. How can I get help?
If you're experiencing technical issues, please contact us at info@hairsimulate.com. We'll respond to your inquiry as soon as possible.
Still have questions?
Start a simulation or reach out through the app dashboard.