Support
Frequently Asked Questions
Find answers to common questions about our AI-powered hair transplant simulation service.
General Questions
What is HairSimulate?
HairSimulate is an AI-powered hair transplant simulation platform that lets you visualize realistic before-and-after results before committing to surgery. You upload a single front-facing photo, and our clinical-grade AI generates a simulation of how you might look after a hair transplant procedure — including a customized hairline and natural hair density. The tool is used by patients researching hair restoration options and by clinics during consultations to help patients set accurate expectations. HairSimulate is not a medical service and does not provide clinical diagnoses or surgical guarantees. It is a visualization tool designed to remove guesswork, reduce anxiety, and support more informed conversations between patients and their surgeons.
Is HairSimulate free to use?
Yes, HairSimulate is free to try with no account required. Guest users can submit a photo and receive a simulation at 512px resolution with a watermark after a short 2-minute processing wait. To unlock instant high-definition results at 1024px resolution with a subtle watermark, you can create a free account and verify your phone number — this gives you 3 free credits immediately, with no payment required. Credits never expire, so you can use them at your own pace. Additional credits can be purchased if you need more simulations. There are no subscriptions or hidden fees.
Do I need to create an account?
No, you can use HairSimulate as a guest without creating an account. Guest access lets you experience the simulation process from start to finish and view your result, though with a 2-minute wait time, lower resolution (512px), and a larger watermark. Creating a free account takes about 60 seconds — you provide your email, set a password, and verify your phone number. Once verified, you immediately receive 3 free HD credits (1024px), the ability to save and download your simulations, access to your full simulation history, and significantly faster processing. Your account data is encrypted and you can request deletion at any time.
Is this a medical service?
No. HairSimulate is a visualization tool, not a medical service. Our AI-generated simulations are created for informational and planning purposes only and do not constitute medical advice, a clinical diagnosis, or a guarantee of surgical outcomes. Hair transplant surgery is a complex medical procedure, and individual results depend on many factors including donor hair density, scalp elasticity, the technique used (FUE or FUT), surgeon experience, and the patient's healing process. We strongly encourage every user to consult with a board-certified hair restoration surgeon — such as a member of the ABHRS (American Board of Hair Restoration Surgery) or ISHRS (International Society of Hair Restoration Surgery) — before making any surgical decisions.
How It Works
How does the simulation process work?
The simulation process has four steps. First, you upload a clear, front-facing photo of yourself — the photo should show your current hairline and scalp clearly under good lighting. Second, our AI analyzes your facial geometry, skin tone, existing hair patterns, and scalp characteristics to build a model of your unique features. Third, you can optionally customize your desired hairline shape, density, and coverage area using our interactive design tools — or accept the AI's recommended configuration. Fourth, the system renders a high-fidelity before-and-after simulation, typically in under 60 seconds for verified members. The result shows your original photo alongside the simulated post-transplant outcome so you can compare directly.
What type of photo should I upload?
For the most accurate simulation, upload a clear, front-facing photo taken under natural or even indoor lighting. The photo should show your full face from the forehead to the chin, with your hairline and scalp clearly visible. Avoid photos with hats, headbands, sunglasses, or other objects that obscure the hairline or scalp. Photos taken in bright daylight or under consistent overhead lighting work best. Avoid heavy shadows, strong directional lighting from the side, or flash photography that washes out detail. Standard smartphone cameras produce more than sufficient quality — you do not need a professional camera. The photo should ideally be at least 800×800 pixels for optimal simulation fidelity.
How long does it take to generate a simulation?
For verified members — users who have created a free account and completed phone verification — simulations are generated in under 60 seconds. The exact time depends on current server load, but the average generation time is approximately 45–60 seconds from submission to result. Guest users experience a deliberate 2-minute wait before receiving their simulation. This difference reflects the prioritization our system gives to verified accounts. If you find the wait time too long as a guest, signing up for a free account and verifying your phone number immediately unlocks the faster processing tier at no cost.
Can I customize the hairline design?
Yes. After uploading your photo and allowing the AI to complete its initial analysis, you are presented with an interactive design canvas. You can adjust the hairline position (how high or low on the forehead), the shape of the hairline (rounded, M-shape, straight), and the hair density (the number of grafts simulated per square centimeter). You can explore multiple configurations and generate a new simulation for each variant. This feature is particularly useful for patients who are deciding between a conservative restoration and a more aggressive coverage approach, or who want to see how different hairline shapes interact with their facial structure.
Pricing & Credits
How much does HairSimulate cost?
HairSimulate operates on a freemium model — the core simulation experience is free. Guest users can run simulations at no cost with no account required. Verified members receive 3 free credits immediately upon signing up and verifying a phone number, which is also free. Each credit corresponds to one HD simulation at 1024px resolution. Additional credits can be purchased if needed. There are no monthly subscriptions, no setup fees, and no recurring charges unless you choose to buy additional credits. The free credits do not expire, so you can use them whenever you are ready.
What's the difference between guest and verified member results?
Guest mode lets anyone try HairSimulate without an account: you get a 512px resolution simulation with a large watermark overlay after a 2-minute processing wait, and you cannot save or download the result. Verified member mode is available after creating a free account and completing phone verification. Verified members receive 1024px HD simulations (four times the pixel count of guest results), significantly faster processing under 60 seconds, a subtle trademark watermark in the bottom-right corner only, the ability to save simulations to their account, full simulation history access, and the ability to download results. Verification takes under 2 minutes and is completely free.
How do I get free credits?
To receive 3 free credits, create a HairSimulate account using your email address and then verify your phone number through our SMS verification flow. The entire process takes less than 2 minutes. Once your phone number is verified, 3 credits are added to your account instantly — no payment information required. Each credit can be used for one HD simulation at 1024px resolution. You can use all 3 credits immediately or save them for later, as credits never expire. If you need additional credits beyond the initial 3, you can purchase them from within your account dashboard.
Do all results have watermarks?
Yes, all simulation results include a watermark. Guest simulations include a prominent full-image watermark at 512px resolution to protect the intellectual property of our AI model. Verified member simulations at 1024px HD resolution include only a subtle trademark watermark positioned in the bottom-right corner of the image — it does not obscure the simulation content and is minimal enough that the result remains useful for comparison purposes and sharing with your surgeon. The watermark policy applies equally to all users regardless of the number of credits held.
Do credits expire?
No, credits never expire. Once credits are added to your HairSimulate account — whether through the free welcome grant of 3 credits upon phone verification, or through an additional credit purchase — they remain available indefinitely. There is no time pressure to use them. This means you can create an account, claim your free credits, and use them months or years later when you are ready to explore hair restoration options. Your account and credits remain active as long as your account is open.
Results & Accuracy
How accurate are the simulations?
HairSimulate's AI model is trained on a large dataset of real hair transplant before-and-after photographs and uses advanced computer vision to generate realistic visualizations. The model accounts for your facial geometry, skin tone, existing hair characteristics, and the requested hairline configuration to produce a result that reflects plausible post-surgical outcomes. That said, simulations are visualizations — not clinical predictions. Actual surgical outcomes are influenced by many variables that an AI cannot evaluate from a photo alone, including donor hair supply, hair texture and curl pattern, graft survival rate, surgeon technique, and individual healing. Think of the simulation as a well-informed estimate that helps you visualize a likely range of outcomes, not a guaranteed result.
Can I download my results?
Yes, verified members can download their simulation results. After your HD simulation is generated, a download button appears on the result page. The downloaded image is at 1024px resolution and includes a subtle trademark watermark in the bottom-right corner. You can download each simulation as many times as needed — downloads do not consume additional credits. Downloaded simulations are useful for comparing options across multiple sessions, sharing with a hair restoration surgeon during a consultation, or showing to friends and family. Guest users can view their result on-screen but cannot save or download it — creating a free verified account unlocks download access.
Can I share my simulation results?
Yes, you can share your simulation results. Verified members can download and share their 1024px HD images directly. All shared images include a subtle trademark watermark in the corner. Many users find it helpful to share their simulation with a hair restoration surgeon prior to a consultation — it gives the surgeon a concrete visual reference for the outcome you are hoping to achieve, which can make the consultation more productive. You can also share results with friends or family members whose input you want before making a decision. Guest mode results are view-only on the platform and cannot be downloaded for sharing.
Will my actual hair transplant look exactly like the simulation?
No simulation can guarantee an exact surgical outcome, and HairSimulate is transparent about this. Your actual hair transplant result depends on many factors: the number of viable grafts in your donor area, your hair's natural curl and texture, graft survival during extraction and implantation, how your scalp heals, and your surgeon's technique and artistry. The simulation is designed to give you a realistic and honest preview of a plausible outcome — not an idealized version. We train our models on real transplant results, not retouched photos, specifically to avoid setting unrealistic expectations. Always discuss your expectations directly with your surgeon, who can assess your specific scalp and donor characteristics in person.
Privacy & Security
Is my photo data secure?
Yes. HairSimulate takes photo security seriously because we understand that uploading a personal facial photo requires significant trust. All photos are encrypted during transmission using TLS and encrypted at rest in our storage systems. We apply industry-standard access controls so that only the systems directly involved in generating your simulation can access your photo. We do not use your photos for facial recognition, identity verification, or any purpose other than generating your simulation. You can read the full details of how we handle your data in our Privacy Policy, and you can request deletion of your photos and account data at any time.
What happens to my photos?
Your uploaded photos are used solely to generate your hair transplant simulation. We do not share your photos with third parties for identification purposes, and we do not sell your photos or personal data. With your explicit consent, anonymized versions of simulation outputs — stripped of all identifying metadata — may be used to improve the accuracy of our AI models. You are never required to provide this consent to use the service. You can withdraw consent or request full deletion of your data at any time by contacting us at info@hairsimulate.com. Deletion requests are processed within 30 days.
Can I delete my account and data?
Yes. You have the right to delete your HairSimulate account and all associated data at any time. To request deletion, contact us at info@hairsimulate.com with the subject line 'Account Deletion Request.' We will delete your account, uploaded photos, simulation history, and personal information within 30 days of your request. In limited cases, we may be required to retain certain records (such as transaction records) for a legally mandated period, but these are kept separately from your profile data and are not used for any other purpose. Deleting your account permanently removes all credits — unused credits are not refundable.
Do you sell my personal information?
No. HairSimulate does not sell, rent, or trade your personal information — including your name, email address, phone number, photos, or simulation data — to any third party. Your data is used exclusively to operate the HairSimulate service: processing your simulation, managing your account, sending account-related communications (such as verification codes), and improving our AI models (only with your explicit consent and only using anonymized data). We may share minimal data with infrastructure providers (such as cloud storage and email delivery services) strictly for the purpose of operating the service. These providers are contractually prohibited from using your data for any other purpose. Full details are in our Privacy Policy.
Technical Support
What browsers are supported?
HairSimulate works on all modern web browsers, including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. We recommend using the latest version of your browser for the best experience and to ensure you have access to all features. The application is built as a web-based tool, so no software installation or app download is required — you access it entirely through your browser. If you experience any issues with a specific browser version, try updating to the latest release or switching to Chrome or Safari, which we test most extensively. The app also works on mobile browsers including Safari for iOS and Chrome for Android.
Can I use HairSimulate on mobile?
Yes. HairSimulate is fully responsive and designed to work on smartphones and tablets as well as desktop computers. You can upload photos directly from your phone's camera roll or take a photo in real time using your device's camera. The simulation interface, customization tools, and result view are all optimized for touch screens. Many users find it convenient to use HairSimulate on mobile because it makes uploading a selfie quick and straightforward. If you experience slow performance on mobile, connecting to a Wi-Fi network and closing background apps can help, since simulation processing involves uploading and receiving relatively large image files.
What image formats are supported?
HairSimulate accepts photos in JPG (JPEG) and PNG formats, which cover the vast majority of photos taken on smartphones and digital cameras. For best simulation quality, use a high-resolution image — we recommend at least 800×800 pixels, though larger is better. Avoid heavily compressed images or screenshots of photos, as compression artifacts can reduce the accuracy of our AI's facial analysis. If your photo is in HEIC format (the default on newer iPhones), you can convert it to JPG by changing your iPhone camera settings to 'Most Compatible' under Settings → Camera → Formats, or by using a free online converter. WebP images are not currently supported.
I'm experiencing technical issues. How can I get help?
If you encounter a technical issue with HairSimulate — such as a failed upload, a simulation that does not complete, or a problem accessing your account — please contact us at info@hairsimulate.com. Include a brief description of the issue, the browser and device you are using, and any error messages you see. We aim to respond to all technical support inquiries within 24–48 hours on business days. For urgent issues, including billing problems, account lockouts, or data deletion requests, note these details clearly in your subject line and we will prioritize your inquiry. We do not currently offer live chat support.
Still have questions?
Start a simulation or reach out through the app dashboard.